Direct Express Customer Service Issues

I have identified four charges totaling nearly $[redacted] on my account and must contact the fraud department. whenever I call, I endure long hold times and cannot reach a fraud representative. These charges amount to my SSD funds that I urgently require refunded to cover my rent. The charges originate from websites I have never authorized such substantial sums for. Not only can I not afford it, but I am certain one of the sites is fraudulent. I am unaware of the other site's identity, but both sites have made two withdrawals over the last two months. Transaction details: June 8th: HiddenListings.com $49.95 May 24th: ClkBank CBU $24.95 Additionally, two pending transactions: HiddenListings.com $49.95 ClkBank CBU $47.00 Kindly contact me promptly as I require the reimbursement right away and have been unsuccessful in reaching a Fraud Agent by phone. J. G. [redacted]

I am trying to reach Direct Express to report a lost card and request a new one. I have attempted to contact them through various numbers with no success. I believe I left my card at an ATM while checking my balance and it has not been returned. I am currently in Arkansas due to a family emergency. Please, urgently contact me at the following address: 67 Northstar Circle #7, Mountain Home, Ar. [redacted]. My card number is 5[redacted] 9[redacted], and the last four digits of my social are [redacted]. My name is Tonya Byrd. I appreciate any assistance you can provide as I am feeling quite lost in this situation. Thank you for your help. Tonya Byrd

I have been struggling to resolve my Direct Express card issue despite numerous attempts. I have called Direct Express multiple times about my lost card but have not been able to speak with anyone. I urgently need a new card as I had to travel to Arkansas for a family emergency and the last transaction I made was checking my balance. I would appreciate it if you could confirm that my request for a new card is being processed. Thank you. Tonya B. C/O Trent F. 67 North Star Circle #7 Mountain Home, Ar. [redacted] Phone: [redacted]

Subject: Dispute of Court Fines Charges Hello, my name is Travis R. I recently checked the charges for my court fines on your website and noticed that there are three charges, each over $50. I would like to dispute one of these charges as it appears to have been duplicated. I agree to the other two charges, but it seems that one amount was mistakenly charged twice. I am puzzled as to how this error occurred, especially since this is the second consecutive month in [redacted] that my Justice court fine has been overpaid. I humbly request a refund for the double payment. Thank you for your attention to this matter. You may reach me during the daytime at [redacted].

Yesterday, I received a call from someone claiming to be from Mastercard, stating that my card was used to make an Amazon purchase. However, being in a nursing home, I confirmed with Amazon and Direct Express that no such transaction occurred. Despite not disclosing any information, the caller insisted on sending me a new card, which I declined, knowing that only Direct Express can issue replacements. Worried about my funds, earned through Social Security, I want to cancel my current card and request a new one promptly. Unfortunately, after numerous attempts to contact Direct Express, experiencing long wait times and being asked to call back, I am eager to resolve this issue swiftly to safeguard my card details.

I experienced an issue with an ATM in Mexico where the cash was deducted from my Direct Express account but not dispensed. Banco Santander has refused to reimburse me, and I am wary of calling Comerica or other financial institutions due to concerns about their voiceprint identification system. I question the reliability and security of this method and seek alternative ways to resolve the matter. I have several concerns regarding the voiceprint identification system: 1. Verification of the original voice print used for comparison and its association with the account holder. 2. Vulnerability to voice imitation technology that can be exploited for unauthorized access. 3. Variable quality of voiceprints due to recording devices and transmission quality. 4. Insufficient data to assess the long-term reliability of voice print identification. I believe a more secure and transparent method of identification should be considered to protect clients against potential risks associated with voiceprint technology.

I recently discovered unauthorized charges on my Direct Express account for purchases from a food delivery company in Australia and the United Kingdom, locations I have never visited. Getting through to the fraud department has been incredibly challenging with long hold times. Direct Express is insisting on a 90-day wait for a refund, which seems unreasonable considering the charges were fraudulent. Despite the difficulty, it's crucial to report the unauthorized transactions to both the police for identity theft and the Federal Trade Commission. Keep vigilant with your account balance and transactions to avoid falling victim to these scams. It's essential not to give up and hold Direct Express accountable for their lack of security measures. Stay cautious and aware as a consumer to protect your finances.

I previously reported that my card, ending in [redacted], was hacked in June. I am frustrated because I am the one who has to contact the companies where the hackers made purchases. I have filed a police report and now I require a statement of all the transactions for June. It is concerning that I have to put in so much effort to track down where my card was used. I appreciate that Direct Express was helpful and informed me that my email and password were changed. However, they assured me they would send me the transaction statement. It seems challenging to navigate their website due to technical issues and reaching their customer service line is also problematic. It is frustrating that Comerica, as the issuer of the Direct Express card, does not have transaction records for non-customers. I am gravely inconvenienced by these unauthorized transactions in multiple states, as I am from Florida. This has caused financial strain, resulting in late payments to my landlord and reliance on food banks for meals. I urgently need access to my medication. Direct Express, please send me the June transaction history promptly. Thank you for understanding my concerns. - Michelle S.

This morning, I was unfortunately scammed for $89.95 under the guise of a "free trial" with only shipping charges. I completed a survey, qualified, and ordered one item, expecting to pay $4.95 as shown initially. However, they then offered a lifetime guarantee for $9.95, which I declined, only to discover during the billing summary that I was actually charged $89.95, depleting my card balance to just over $1. When trying to locate the site related to my transaction, it led me to a site about fighter jets instead. I am seeking a contact number to cancel the transaction and have the money refunded to my card promptly. I am deeply upset by this experience and may reach out to the Social Security fraud department if necessary. Thank you for your swift assistance.

I filed a dispute with Direct Express regarding fraud during a Walmart transaction. Despite waiting for two weeks, I was denied provisional credit. The dispute was for $[redacted] on 6-27-[redacted] and $17 for a double charge on 6-5-[redacted]. I felt unfairly treated and experienced multiple disconnections after long hold times. Direct Express believes Walmart should refund me directly. I'm facing financial hardship, behind on rent, and struggling to meet basic needs after my apartment was burglarized during the fraud incident, resulting in the theft of my wallet and important cards. I urgently need assistance to avoid becoming homeless. I possess the police case number, dispute documents, and all relevant statements for the incident.

I filed a dispute with Direct Express regarding fraud at a Walmart transaction. I waited two weeks for a decision but was denied provisional credit. The dispute was for $[redacted] on 6-27-[redacted] and $17 for a double charge on 6-5-[redacted]. I felt I was unfairly treated, being disconnected multiple times after long holds. Direct Express denied me, stating Walmart should refund the amount. I conducted my investigation. I'm struggling financially, behind on rent due to the burglary on the day of the fraud. My wallet, debit card, and social security card were stolen, leaving me with limited resources and facing health issues. It's urgent, affecting my ability to function. I have the police case number, dispute documents, and statements. Please help resolve this quickly; I need the funds for essential expenses as I've had no money since filing the dispute.

I visited the local Social Security office in Cookeville, TN on June 13th to arrange direct deposit for both my SSI and SSA on a Mastercard Debit card. While they successfully transferred my SSI, only my father's SSI got deposited. Despite them mentioning my SSA was transferred, I received my SSI by mail and haven't received my SSA yet. My father's SSI was deposited in our local bank and his SSA on a Direct Express Mastercard. I sought help from the SSA office and got a tracer number -[redacted]9-[redacted][redacted]. Can anyone guide me on how to track and receive my missing SSA payment? Thank you.

I recently had my bank card and identification stolen during my time in jail. The thief took money from my Direct Express account between March and July [redacted]. I have documentation proving my incarceration which I plan to fax to the fraud department. Despite not having accurate bank statements yet, I reported the theft to the police, estimating about $4,[redacted].00 missing. My main concern is lifting the hold on my account to access my next SSI payment. I hope to recover the stolen funds and need guidance on the next steps to take.

I filed a claim on 6-8-[redacted] regarding a purchase I made on the Walmart app. I returned the merchandise before receiving it, but Walmart initially refunded $1,[redacted] instead of the full $1,[redacted]. I raised the issue on 7-1-[redacted], and on 7-8-[redacted], they adjusted the refund to $[redacted].63. However, on 7-22-[redacted], I received a letter stating no error was found, despite acknowledging it when I called. I urgently need my money back as I never received the items and am facing eviction. Please contact me via email or phone to resolve this matter promptly. Thank you.

A detective visited my home today and mentioned that it's incorrect for Direct Express not to have refunded my money. He explained that both Mastercard and Visa have insurance for such situations. He also stated that since I did not reside where my card was used, a refund should have been issued. DoorDash is the only entity that refunded my money, but only after I contacted them and explained the circumstances. The detective expressed surprise at this case, indicating it was unusual. Once I receive my refund from Direct Express, I plan to switch to a local bank. This experience has been incredibly stressful, and the detective noted that I shouldn't have had to endure this ordeal.

I have experienced challenges transferring my government benefits from DIRECT EXPRESS to the previous SACU Account [redacted]. Some time ago, I was assured that I would be transitioned back to my original account setup, tailored for disabled individuals, after a brief pause. However, I have encountered unhelpful and indifferent behavior from SACU staff, disregarding my disability concerns that were previously addressed with understanding. I will no longer tolerate being overlooked and mistreated. If SACU does not honor their commitment to restore my accounts as per the evidence shared with my legal representatives and your fraud division, I will pursue this matter further with the backing of legal counsel advocating for disabled rights.

I recently discovered unauthorized transactions on my account dating back to January [redacted]. I provided service number [redacted]9 and documentation showing my hospitalization. After a letter on 7/10/19 confirming the investigation of $[redacted].15, I was promised provisional funds to be put on my new card within 10 business days. However, I received a letter on 7/18/19 indicating the case was closed without informing me. Following a discussion with a supervisor, it was agreed that a police report would be filed on 7/29/19. The police now need Direct Express to clarify conflicting information stated in the letter. Despite multiple calls to customer service on 7/29/19, I was disconnected three times without a resolution. I seek clear answers as another deposit is scheduled for August 3, and I cannot risk a repeat of the July situation due to potential recurring charges or apps with my card number saved. It is certain that I did not authorize the cash transactions during my hospitalization.

My wallet with my cash, Direct Express card from Comerica Bank, and phone were stolen from the truck I was riding in. The last transaction made was at 7-11 in the evening, after 5 pm. It was a purchase totaling around $3. I bought two bottles of water for $2 and a pack of cigarettes for $1. That night, I discovered my wallet and phone were missing from my purse. A new card was issued on Friday, 7/28, and it should have arrived at my friend's house via UPS. I have already reported the stolen card, canceled it, and had a new one reissued. There was $[redacted] remaining on the card when it was stolen, with a $40 withdrawal made that same evening. No purchases or withdrawals have been made since 7/3. I am seeking assistance on how to recover the stolen funds onto my new card.

I am experiencing an issue with my Direct Express card. Despite the card supposedly not allowing overdrafts, Sheraton Hotel managed to overdraft my card for $[redacted]. When I disputed this charge, I was informed that businesses can overdraft the card, but I cannot. I filed the dispute on 7/12/19, received the forms on 7/25/19, filled them out promptly, and provided proof that the charge was unjust due to the room smelling of cigarette smoke, which is not my doing as a non-smoker. As of 7/31/19, the $[redacted] overdraft is still showing on my Direct Express account. I am frustrated and seeking advice on how to rectify this. I attempted to fax the dispute forms and proof more than 20 times in 2 days, but the fax number was unresponsive.

I have recently received a letter from the fraud services department about a claim dated 06/10/[redacted] for $[redacted].66. They stated they couldn't confirm any fraud took place. I am concerned about the merchant's identity and where the merchandise was sent. I did not authorize this transaction and I want it resolved promptly! The case number is 1-[redacted]. I am seeking further clarification and need to speak with a representative urgently. The letter mentions an agreement with the merchant but I have no idea who they are. I request written proof of your investigation with details about the merchant and recipient. This situation has caused me distress as a senior on a fixed income. $[redacted].66 is a significant amount for me, and I demand a refund on my card. This transaction was not made by me.