Direct Express Customer Service Issues

This is my second attempt to reach a live person. I recently received a call regarding an Amazon transaction for $[redacted]. Fortunately, I did not make this purchase. There was also a withdrawal of $83 at a Chase bank in Texas, but I reside in Pennsylvania. This situation has impacted my plans significantly as this money is for my son's needs. I urgently require assistance as my card was used without my authorization. I request that my card be deactivated and reissued promptly. It is imperative to resolve this issue as it has caused distress. Please contact me at your earliest convenience. Thank you.

I've noticed unauthorized charges on my account from Deliveoo.co.uk and Menulog. There were six charges on 07/06/[redacted] from Deliveoo.co.uk and more charges on unspecified dates. I've tried contacting Direct Express, but they keep me on hold for hours with no resolution. My phone battery even dies after being on hold for up to 4 hours. Direct Express seems unresponsive to fraud issues. I'm frustrated and tired of the long waiting times. I need a quicker way to resolve this serious problem, maybe by hiring more customer service staff or improving the contact system. Time is precious for both parties involved, and immediate action is necessary to address this matter efficiently.

I purchased an iPhone 8 from Verizon and asked the store to transfer my data from my old iPhone 6s. They mistakenly restored from a previous backup, causing my phone to malfunction. I've had the iPhone 8 for only a few weeks, and now I am unable to send or receive messages or calls. Trying to contact Verizon has been difficult as calls fail, and the chat function does not allow me to respond. In comparison, when I upgraded to an iPhone 8 Plus with AT&T three months ago, the transfer went smoothly, and I had no issues with that phone. My older iPhone 6s also works perfectly, making me believe that there might be a problem with this new iPhone 8.

On July 1st, [redacted], in the morning, I stopped at the corner mart gas station for gas, etc. The total purchase came to $29.39. Twenty minutes after leaving the store, I checked my card balance and found two back-to-back charges of $29.39 on the same day. I raised this issue with the manager, who acknowledged the duplicate charge but declined to refund the money immediately. The manager advised me to monitor my account and mentioned that the amount might be credited back in a few days. However, as of now, the refund has not been processed.

I am concerned about two charges on my debit card that were supposed to be refunded following a canceled purchase. Despite being informed by the merchant, Amazon, that they have released the funds, I have yet to see the refunds. My attempts to contact customer service have been unsuccessful due to a high volume of calls leading to a recorded message asking me to call back later. This situation is frustrating as I have no way to track when my money will be returned. The mobile app only displays my balance and recent transactions, while the automated phone service lacks an option to dispute charges. The website has also not been helpful. I urgently require assistance with this matter.

An unauthorized charge of $[redacted] appeared on my account on July 3rd. The card associated with this charge has been closed, and a replacement is on its way due to this fraudulent activity. I am disputing the $[redacted] charge made on July 3rd on my card ending in [redacted] with an expiration date of 5/31/23 and security code [redacted]. Attempts to reach customer service were challenging as I waited on hold for over an hour twice before successfully canceling my card and requesting a new one for expedited delivery. I am questioning the $[redacted] transaction and would like a refund. The transaction prior to the unauthorized charge was a $4 or $5 purchase at a coffee shop in Pasadena in the morning. I received a call from what seemed to be an [redacted] number, which turned out to be Direct Express alerting me to a potential fraudulent transaction on my account linked to Amazon.com. I did not make any purchases from Amazon, hence requesting a new card. For inquiries or updates on my claim, please contact me at [redacted]. Thank you.

I have noticed multiple errors on my Direct Express account reflecting charges I did not make. The transactions occurred between the 2nd and the 4th of July, totaling over $***. This has significantly impacted my account balance. Upon calling customer service and speaking with a representative whom I had difficulty understanding, I was informed they would investigate my account, leaving me waiting on hold for an hour. The lack of transparency from Direct Express regarding the location of these questionable purchases is concerning. I have come across dissatisfactory reviews of Direct Express and am apprehensive about the resolution process. I hope to retrieve my funds and receive assistance from knowledgeable staff members in the near future.

I received duplicate charges on my Direct Express Card for my water bill payment. The Town is requesting a printout to rectify the issue; however, your website is currently inaccessible. Each attempt to contact a representative by phone has resulted in being asked to call back later or prolonged hold times of 20-30 minutes. The lack of an operational website and insufficient customer support is concerning. Even when attempting to call at 3 AM, the same request to call back later was received. It is crucial that this matter be resolved promptly, as your customer service appears to be lacking for individuals, like myself, on limited incomes. Please reach out to me via email as provided.

On July 2, [redacted], I made a $72.11 purchase at an HEB in Buda, Texas. After attempting to withdraw $[redacted].00 at the customer service desk and having it declined, I then tried to withdraw $[redacted].00 with the same result. Checking the ATM, I discovered my balance was $35.00. Direct Express shows a $[redacted].00 cash back transaction, but HEB informed me that they only allow up to $50.00 cash back per transaction. I am seeking to dispute the $[redacted].00 transaction since I did not receive any cash and was declined twice. Despite multiple attempts at contacting Direct Express over the phone, I have been unable to speak with a live representative.

On June 5th and 6th, I believe a company called Menulog made 12 transactions totaling $[redacted].80 from my account without permission. I contacted Direct Express right away to dispute these charges. Despite receiving a credit initially, the money was later taken out of my account again. Direct Express mentioned that Menulog is based in Australia, which is not where I am located in Alabama. After reaching out to Menulog via email since there was no phone number provided, they informed me that they found the transaction and blocked the account, advising me to contact Direct Express to recover my funds. However, when I called Direct Express back, they stated the claim had been closed, and I needed to resolve the issue with the merchant. As a single mother relying on my deceased spouse's social security to raise my two children, this has left me feeling lost and out $[redacted]. Any assistance would be greatly appreciated. Thank you.

I am having issues with my daughter's Direct Express card. Her mother has been in possession of the card, and my daughter has not received her funds. My daughter has been living with me for almost 4 years, while her mother is currently homeless. I am concerned that the benefits my daughter is supposed to receive might be mismanaged by her mother, who does not receive benefits herself. How can I obtain the card to ensure my daughter receives her entitled benefits, as I believe she is eligible due to my benefits as well? I need guidance in resolving this matter.

I had the worst experience trying to get help. I reported a dispute and was informed that my card would be suspended. I explained that my rent money was still on the card, and was advised to call to temporarily remove the suspension to access my funds. I've been calling all day without speaking to anyone. Yesterday, I had to call at 3am to get assistance. This situation is absurd and unprofessional. I urgently need to resolve this issue to avoid receiving an eviction notice. This matter must be addressed as soon as possible.

On July 8th, I checked the balance on my Direct Express card to ensure it covered my ATM withdrawal and store purchase in my city. The balance was sufficient, so I proceeded with the transactions. However, this morning, I discovered a negative balance, which seems impossible given the card's limits. I believe there was an error on Direct Express's part. This situation has added unnecessary stress, and I am seeking assistance to resolve this matter promptly. Thank you for your attention.

I recently called to resolve an issue but encountered difficulties hearing the representative clearly. I provided my details but struggled to recall my last ATM transaction. Consequently, I was informed that I did not pass some test. As my only source of income, this situation is worrying. I called back the next day and spoke to another representative who confirmed that I had passed. However, no immediate action could be taken to address my concerns. This delay is concerning as I rely on these funds for essential needs like food, particularly at the age of 60. Additionally, I am unable to fax any documents to expedite the process since my funds are only accessible through my card.

I was under the impression I was saving money over the past few months until I downloaded the app and discovered several unauthorized purchases on my card. I need to know if they can provide details about the charges, especially the ones that are over 60 days old. I had called about a few of them last month, but the issue was never resolved. I was saving up for an apartment, and now the money is missing.

I have been attempting to contact customer service for three days to inquire about the replacement card I ordered on July 1st. The card was meant to be expedited for an additional fee I paid. I was assured it would arrive within 2 business days. However, it has been over a week and I am unable to reach a live representative. I keep getting disconnected due to high call volume. I am frustrated because my bills are now overdue, and I am unable to get any information.

I am attempting to request a transaction statement due to multiple transactions that I did not authorize. I am puzzled by these charges as I still have $[redacted] on my account. It seems that someone I reside with may have gained access to my card details. I would appreciate assistance in reviewing these transactions, as I only remember making five transactions but there are a total of ten on my statement. Thank you.

I have experienced an issue with Osterhaus charging $89.97 from my account on June 3rd, [redacted]. After disputing, the amount was refunded, and I received a new card. Surprisingly, on July 3rd, they deducted the same amount again, even though I had a new card. I seek an immediate refund without needing to resend dispute letters as it's evident the charge was incorrect. Despite speaking with customer service and being assured of a pending transaction, the deduction occurred. This situation is concerning, and I hope I won't have to switch checking accounts repeatedly due to recurring charges.

I need help activating my card. I've been waiting on hold for over an hour and a half. No one is answering. I also tried to do it online, but I'm not receiving the password reset email. It did send me an email to [redacted] with my username, but when I requested my password, it didn't send it to me. I tried resetting it 30 times, but still no email. Could someone please send a password reset to my account?

Hello, US Direct Express. I am Mr. Paul Francis Mayer. I am trying to access the funds in my account. Please unlock my Mastercard so I can use it. I believe there is a balance of $[redacted].32 on my card ending in [redacted]. I am currently located in Las Vegas, Nevada [redacted], but I was previously in Sacramento, California. I have registered with my award letters in Reno, Nevada, and have an individual entitlement letter from the main data office in Baltimore at either [redacted] Security Blvd or [redacted] Park Ave. I need the funds to pay my apartment rent. Please advise if contacting President Trump or my attorney about my private US Direct Express Account is necessary. I have also contacted Comerica Bank. Please refrain from sending me new passwords via email as the current one is not working. Thank you.