Direct express is telling me that my card is suspended and they are not telling me why...

GetHuman-alldaysl's customer service issue with Direct Express from August 2019

Help with my Direct Express issue
Before contacting them, items GetHuman-alldaysl may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-alldaysl's own words
Direct express is telling me that my card is suspended and they are not telling me why I am my sons payee rep and my social security goes to the card as well because I can't get the money from the card I and my son are homeless with our two compain pets in temperature of the **'s and the heat index is worse I talked to a male who said that his name was Josh and he that I needed to email proof of who I am and I told him to send it to my email address and I will send it,he said that direct express doesn't send emails. I gave him the card number and I also gave him my social security number (which I might have done the wrong thing) but he said that he would have to have the two forms of ID emailed, I know that I am not the only one who is having this problem with direct express, I just want my money back and be able to use the card to get my sons and my money so we can find a place to live and get out of the heat and get food and meds and some place that is cool with our compaion pets

GetHuman-alldaysl did not yet indicate what Direct Express should do to make this right.

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Direct Express

Customer service issue
Reported by GetHuman-alldaysl
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 14732 others
0 customers following this

Timeline

GetHuman-alldaysl started working on this issue
Aug 4th, 2019 7:18pm
GetHuman-alldaysl shared this issue with friends on Facebook
Aug 4th, 2019 7:19pm

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