I was using a mastercard for my sponsorship on facebook. The card belongs to a family r...

GetHuman3365571's Replacement Card issue with Direct Express from August 2019

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman3365571's own words
I was using a mastercard for my sponsorship on facebook. The card belongs to a family relative living in the US and I live in Nepal. Few weeks ago the card had to be canceled and terminated due to some suspicious transactions from unknown sources. Then I added a new discover card for my payments. Now facebook wanted me to verify the card and told me they sent me a * digit code in that old mastercard. Now the card is already canceled and it doesn’t exist anymore so how can I get the statement of that card? And why do I even have to verify that card when I put details of new one and thats the one I should verify! I have sent multiple emails and complaints and I have not got any response till date and it has been long that I have waited. All my advertisements have been affected and now I’m in great loss due to this. I’d like this problem to be solved asap. I don’t know if its a technical fault or anything else but I’d like some answers atleast. Thank you!

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Direct Express

Replacement Card issue
Reported by GetHuman3365571
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 14691 others
0 customers following this

Timeline

GetHuman3365571 started working on this issue
Aug 4th, 2019 6:26am

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