I have a dispute filed due to stolen money off my card. I can't get through on the CS n...

GetHuman-djnrf's customer service issue with Direct Express from March 2019

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The issue in GetHuman-djnrf's own words
I have a dispute filed due to stolen money off my card. I can't get through on the CS number to speak to the Dispute resolution department. They gave me only ** days from the time of my call to get in paperwork thta took ** days to get here and the Post office said it they had mailed it on the date stated it would have been delivered in * dys or less. Now I can reach no one on therir CS phones I want the Dispute Resolution Center to send out paperwork to arrive here timely and not in ** days for return when their mail to me takes ** days to get here. The Post Office said that IF it were mailed to me it would have been delivered within four days. Instead they did not mail it when it should have been and took ** days to get into my hands.
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Direct Express

Customer service issue
Reported by GetHuman-djnrf
Mar 12th, 2019 - 5 mons ago
I have an issue with Direct Express too
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Seen by 3 customers so far
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-djnrf started working on this issue
Mar 12th 7:54pm
GetHuman-djnrf shared this issue with friends on Facebook
Mar 12th 7:55pm
GetHuman-djnrf indicated the issue is not fixed yet.
Mar 12th 8:01pm