On February *th I ordered from DealMaxx a stainless steel Cross bundle consisting of th...
GetHuman2158486's customer service issue with Direct Express from February 2019
Help with my Direct Express issue
GetHuman2158486's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman2158486 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2158486 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman2158486's own words
On February *th I ordered from DealMaxx a stainless steel Cross bundle consisting of three (*) crosses for $**.** plus $*.** shipping. However when I checked my transactions and balance per my Direct Express app, DealMaxx.net charged my card for (*) charges of $**.** and (*) charge of $*.** for shipping. I have tried contacting Customer Service at DealMaxx.net through emails only as no phone number is available. *I am requesting assistance from you in getting ALL of my funds refunded to me and the entire order Cancelled. I would greatly appreciate it if you would help me in this matter. *Anita Herring
GetHuman2158486 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman2158486 fixed the problem
We are waiting for GetHuman2158486 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.