I tried using my direct express mastercard in the Philippines at a bank ATM and it was...

GetHuman1954941's customer service issue with Direct Express from January 2019

Help with my Direct Express issue
The issue in GetHuman1954941's own words
I tried using my direct express mastercard in the Philippines at a bank ATM and it was declined and restricted from ATM use. I can use it for point of sale purchases but no ATM for the cash I need!! The call center said that I need to speak with a person at the next level but I tried ** times and can't get to this person! International calls are expensive here and I need this resolved! The transaction was done by me and not fraud! Need restriction removed so I can live!!!
GetHuman1954941 did not yet indicate what Direct Express should do to make this right.
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Direct Express

Customer service issue
Reported by GetHuman1954941
Jan 13th, 2019 - a mon ago
I have an issue with Direct Express too
Fixed
Seen by 4 customers so far
Similar issue to 4868 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman1954941 started working on this issue
Jan 13th 6:04am
GetHuman1954941 indicated the issue is not fixed yet.
Jan 13th 6:06am