GetHuman1851233's customer service issue with Direct Express from December 2018
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Help with my Direct Express issue
GetHuman1851233's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman1851233 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1851233's own words
Change my email to a different one. ... I just want my email changed that's all! What happend is your system don't have the options to be on hold until the next representative or your website does NOT have the options to change your email online!**I also have no desire to add this info for everyone to view!!!**Card number*Name on account*Last * of SSN*Address on account*Your birthday**NOPE!
only to find out the phone number provided on the back of my card just hangs up on us rather than putting us on hold for a representative to work out the issue and the website has NOT one option to change your email address if lost deleted or hacked!
Change the website to add a simple yet working change email update to the crappy website...
I have no choice in this matter so being good is my only option here...
called the number on the card no representative to talk to so no help was and or is ever available...
I have an issue with Direct Express too
How GetHuman1851233 fixed the problem
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GetHuman1851233 indicated the issue is not fixed yet.
Dec 28th, 2018 7:44pm
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