GetHuman1851233's customer service issue with Direct Express from December 2018
11 views | 4089 similar | 0 following
Help with my Direct Express issue
GetHuman1851233's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman1851233 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman1851233's own words
Change my email to a different one. ... I just want my email changed that's all! What happend is your system don't have the options to be on hold until the next representative or your website does NOT have the options to change your email online!**I also have no desire to add this info for everyone to view!!!**Card number*Name on account*Last * of SSN*Address on account*Your birthday**NOPE!
only to find out the phone number provided on the back of my card just hangs up on us rather than putting us on hold for a representative to work out the issue and the website has NOT one option to change your email address if lost deleted or hacked!
Change the website to add a simple yet working change email update to the crappy website...
I have no choice in this matter so being good is my only option here...
called the number on the card no representative to talk to so no help was and or is ever available...
I have an issue with Direct Express too
How GetHuman1851233 fixed the problem
We are waiting for GetHuman1851233 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Direct Express customer problems.
GetHuman1851233 indicated the issue is not fixed yet.
Dec 28th, 2018 7:44pm
Free Moving Concierge
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!
Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians