I just I just paid for my storage which is only $** and they charge me twice I called b...

GetHuman1679232's customer service issue with Direct Express from December 2018

1 view
3205 similar
0 following
Help with my Direct Express issue
First: share to improve GetHuman1679232's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1679232's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman1679232 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1679232 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1679232's own words
I just I just paid for my storage which is only $** and they charge me twice I called back and she said she only charged me once I just now looked at my balance in my balance should be hiding what it is and she's not willing to put my money back on my card so I'm just being discharged and I need to be called back so I can get my money back and I needed to be dealt with my number is ***-***-**** my name is vernell Hall the storage unit Bill me twice $** twice and I only owe them one time $**
GetHuman1679232 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1679232 fixed the problem
We are waiting for GetHuman1679232 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Direct Express email you?
This email address isn't valid
Follow this issue
See how GetHuman1679232 fixes it.
This email address isn't valid

Direct Express

Customer service issue
Reported by GetHuman1679232
Dec 3rd, 2018 - 2 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 1 customer so far
Similar issue to 3205 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1679232 started working on this issue
Dec 3rd, 2018 3:24pm