I lost my direct express debit card and reported it yesterday and was issued a new one...

GetHuman845934's customer service issue with Direct Express from July 2018

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The issue in GetHuman845934's own words
I lost my direct express debit card and reported it yesterday and was issued a new one that will come to me in * to ** days. My money was deposited today and was told to call back when money was in my account and go to option * and order a money gram to get my money to pay bills today. Didn't think about getting new card number to access my account. Now all I can get from any of the options is my card status and dead end. Can't order the money gram I was told I could get. All phone numbers are dead end. I need some of my money today. I need to know what to do now. Can't wait till card comes in!
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Direct Express

Customer service issue
Reported by GetHuman845934
Jul 3rd, 2018 - a yr ago
I have an issue with Direct Express too
Not resolved
Seen by 11 customers so far
Similar issue to 860 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman845934 started working on this issue
Jul 3rd, 2018 3:23pm