The issue and preferred resolution, in GetHuman-barbrala's own words:
I was talking to a customer service representative and reported action on my account that I didn't recognize.She was connecting me with someone eles to report it and we got disconnect. I was unable to call back because my card was cancelled. It is terrible that there is no way to get humans on line. Now I have to wait to get my new card to speak with anyone. Really ****s.
I trust that Direct Express will make this right and come up with a resolution that is fair.
Help with my Direct Express issue
Follow this to see how it gets fixed
Find similar issues & what fixed it
Follow 3 or more issues like yours to increase the chances that another customer helps you find the right answer.