Before contacting them, items GetHuman-barbrala may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-barbrala's own words
I was talking to a customer service representative and reported action on my account that I didn't recognize.She was connecting me with someone eles to report it and we got disconnect. I was unable to call back because my card was cancelled. It is terrible that there is no way to get humans on line. Now I have to wait to get my new card to speak with anyone. Really *****.
GetHuman-barbrala did not yet indicate what Direct Express should do to make this right.
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