I can never seem to get anyone on the phone a mistake was made at Arvest Bank they void...

GetHuman748782's customer service issue with Direct Express from June 2018

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The issue and preferred resolution, in GetHuman748782's own words:
I can never seem to get anyone on the phone a mistake was made at Arvest Bank they voided last week by now the money should have been return to my direct express card i would like to know what is the hold up? I need to pay my rent thank you.
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Direct Express

Customer service issue
Reported by GetHuman748782
Jun 4th, 2018 - 2 mons ago
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman748782 started working on this issue
Jun 4th 5:33pm