Got a new card and it will not let me activate it

GetHuman-tweedybi's customer service issue with Direct Express from June 2018

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Help with my Direct Express issue
Before contacting them, items GetHuman-tweedybi may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
GetHuman-tweedybi's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman-tweedybi a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-tweedybi's own words:
The problem I ran into: Got a new card and it will not let me activate it
I trust that Direct Express will make this right and come up with a resolution that is fair.
Help with my Direct Express issue
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Direct Express

Customer service issue
Reported by GetHuman-tweedybi
Jun 1st, 2018 - 2 mons ago
I have an issue with Direct Express too
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Seen by 2 customers so far
Similar issue to 28 others
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Timeline
GetHuman-tweedybi started working on this issue
Jun 1st 10:25pm