I called Direct Express customer service time after time they switch me over to MoneyGr...

GetHuman-debbieue's customer service issue with Direct Express from June 2018

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Help with my Direct Express issue
Before contacting them, items GetHuman-debbieue may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
GetHuman-debbieue's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman-debbieue a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-debbieue's own words:
I called Direct Express customer service time after time they switch me over to MoneyGram so I can get money sent Moneygram off my Direct Express card and it constantly hangs up on me
I trust that Direct Express will make this right and come up with a resolution that is fair.
Help with my Direct Express issue
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Direct Express

Customer service issue
Reported by GetHuman-debbieue
Jun 1st, 2018 - 23d ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
Similar issue to 654 others
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Timeline
GetHuman-debbieue started working on this issue
Jun 1st 8:21pm