I called to report my card lost and got a new one generated. I asked to have the money...

GetHuman739473's customer service issue with Direct Express from June 2018

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Help with my Direct Express issue
Before contacting them, items GetHuman739473 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
GetHuman739473's next move: call Direct Express.
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The issue and preferred resolution, in GetHuman739473's own words:
I called to report my card lost and got a new one generated. I asked to have the money sent via money gram to Walmart. I was directed to hold and someone would verify the information and then the line went dead. When I call back it only says my card was issued ******** and disconnects, I dont know if the money was sent and I need it today...I can't get thru
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman739473
Jun 1st, 2018 - 20d ago
I have an issue with Direct Express too
Not resolved
Seen by 1 customer so far
Similar issue to 80 others
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Timeline
GetHuman739473 started working on this issue
Jun 1st 6:10pm