My new card was issued April * and I still haven't received it

GetHuman738606's customer service issue with Direct Express from June 2018

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The issue and preferred resolution, in GetHuman738606's own words:
The problem I ran into: My new card was issued April * and I still haven't received it
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman738606
Jun 1st, 2018 - 3 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 3 customers so far
Similar issue to 317 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman738606 started working on this issue
Jun 1st 3:12pm