Before contacting them, items GetHuman696695 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman696695's own words
I had two entries against my direct express card that weren't preauthorized. they did issuse a new card which didn't come yet. I was informed to call back the next day to find out if those * transaction were taken off hold, well I've been trying for * *** days to get a live person on the phone w*no luck. I'm on social security disability & very small VA pension once a month. For this to happen to anyone is disgraceful.
GetHuman696695 did not yet indicate what Direct Express should do to make this right.
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