Trying to change my password online but says my old password does not match. HELP!! Kee...

GetHuman-jamiemat's customer service issue with Direct Express from June 2018

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The issue in GetHuman-jamiemat's own words
Trying to change my password online but says my old password does not match. HELP!! Keep getting hung up on when calling your helpline! Extremely frustrating for * day’s now!!!!
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Direct Express

Customer service issue
Reported by GetHuman-jamiemat
Jun 2nd, 2018 - 5 mons ago
I have an issue with Direct Express too
Fixed
Seen by 6 customers so far
Similar issue to 597 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-jamiemat started working on this issue
Jun 2nd 5:18pm
GetHuman-jamiemat indicated the issue is not fixed yet.
Jun 4th 6:13am