On August **, **** at *:**pm, I connected three smartphones on my plan. I was in the store at **** Ambassador Caffery, Lafayette, LA *****. Shanda K claimed to be the manager and waited on me. She told me that the phones and accessories were free because I came from another company (AT&T) and because I was starting a new plan. When she told me the total, I was shocked because it was really high. I asked why, and when she explained the charges, she spoke so fast I could not understand everything. I did catch that she charged activation fees, and after I asked about the activation fee, she removed it. She showed me the computer screen to repeat why I was being charged so much, but scrolled through the charges too fast for me to read them and spoke too fast again. We were in the store for a really long time, and she talked to us about all kinds of things like her life, her relationship, and how different Louisiana culture is from the northern state where she is from. I realize now that she was talking like this to distract us and to make us trust her. She said that my phone charger at home would not work in my new phone to talk me into accepting a free charger. My charger at home turned out to be identical to the one she said she was "giving me for free." The phone case for my mother's phone was defective. With the phone case on, it obstructed the charger port making it impossible to charge the phone with the case on. When I realized that the case was defective, I reviewed my receipt, and I saw that she charged me for everything she said would be free (the three phones at $**.** each and ** different accessories for a total of $***.** overcharged). From what she told me, I should have only paid $***.**. When I saw how much she lied to me, I decided to return everything we did not use. She had already installed mine and my father’s phone cases and my screen protector, which had air bubbles left on the screen because she did not apply it correctly. I returned the next day, explained that we did not need the phone accessories, and ask for a refund. She worked on the computer for a long time, and told us that she emailed someone to arrange the refund and that it would appear as a credit on my bill in three months. I never received a credit on a bill or on my credit card, which was the original payment method. She handed me * sheets of paper that she printed and wrote in red ink, “Refund *******.” I added my husband’s phone to my plan on the same day. On January *, **** at **:**:**am, I added my friend’s phone to my plan. Michelle G waited on us. She told us that adding the phone would cost $**.**, which is $**.** for the activation fee and $**.** for the first month ($**.** for the phone service and $**.** for a hotspot). Since my friend’s total was $**.**, I assumed the total was correct with tax included. When we got home, we found a wireless speaker, and we reviewed the receipt. The activation fee was only $**.**, the first month’s service was $**.**, and we were charged $**.** for the speaker that we did not want and did not know we had! She charged us for a wireless speaker and put it in the bag without asking us if we wanted it! If she would not have charged us for the speaker, we would have only had to pay $**.**. My friend is on a fixed income because of a disability. She does not have money to throw away on things she does not need! Before we left, I showed Michelle G the receipts I have from the return that was supposed to have been made on August **, **** and the original receipt from August **, ****, and I asked her why I never received a refund. She posed as making two different phone calls on her personal cell phone and not a company phone, but I have no proof that she spoke with anyone. If she did speak with another person, she also got my story wrong when explaining the situation. I usually hear the other person on the phone, and I did not hear either person’s voice answer anything. She quickly told me that there is nothing that can be done. So, as it stands, I paid your company $***.** for accessories I no longer possess! What happened to those accessories? Did the store resell my accessories? If a return was impossible for accessories that were still in the original packaging being returned with a receipt the day after the purchase was not going to be accepted, I could have sold them myself to get my money back! As it stands, Shanda K and Michelle G are thieves and liars! Your company owes me $***.** for the stolen accessories, and I want a full refund for this unwanted and unrequested wireless speaker! How many other customers have been robbed and lied to? This store and its practices need to be investigated so that this never happens again!
GetHuman-jannabou did not yet indicate what Cricket Wireless should do to make this right.