okay so my credit card was correct the address to billing address and zip code everything matched Cricket Wireless his system but their website was still unable to process my order so the summit all up how the problem was fixed I called my credit card company I had them make sure that all the info is correct and double check then I called Cricket Wireless made them double-check turns out I was right all my information was right it was cricket Wireless's website that was unable to process a MasterCard debit card

GetHuman1392289's customer service issue with Cricket Wireless from October 2018

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The issue in GetHuman1392289's own words
I was simply trying to Port my number over from Boost Mobile and take advantage of one of the cell phone deals, Cricket has way better coverage anyway ... Trying to port in my line from boost and cricket keeps canceling my order even though I've already gotten the approval from my credit company and I have the money upfront available and they keep cancelling my order so weird
I've been trying to switch to Cricket for a week now from Boost Mobile and they've cancelled three of my orders for no good reason
Simply letting me get the same deal only in the store instead of online since their website can't process my info which is correct seems a little unfair right..why should I pay extra if it was their website unable to process the info
I'm a good customer because obviously I'm trying to leave Boost Mobile who I've been with for over ** years to come to Cricket so that doesn't tell you I don't know what would
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Cricket Wireless

Customer service issue
Reported by GetHuman1392289
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1411 others
0 customers following this

Timeline

GetHuman1392289 started working on this issue
Oct 22nd, 2018 7:08pm