Before contacting them, items GetHuman1337548 may need:
Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman1337548's own words
So, for starters the sim card I have is an older sim card of someone who had plans with Cricket (not pre-paid), but got a new phone because of who he got the plan with no longer is with Cricket and they are the holding customer. So the sim card is not active but is looked as if the bill is passed due. I have everything i need the Cricket phone, the reloadable card, and a sim just not brand new. Anyway that I am able to somehow update the sim to being reloadable so this way I can use this sim card. Otherwise I might as well just throw it away, correct? Just get a new one?
GetHuman1337548 did not yet indicate what Cricket Wireless should do to make this right.
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