Every since I have switched to your company every time I try to download a file over *g...

GetHuman-dziggy's customer service issue with Cricket Wireless from August 2018

Help with my Cricket Wireless issue
The issue in GetHuman-dziggy's own words
Download over *gb ... Every since I have switched to your company every time I try to download a file over *gb it pauses and then starts over from the beginning. Microsoft says its not them that you are limiting my download size. So do I need to go to a different phone company to fix this? This has been using up a lot of my hi speed internet and almost all of my hot spot each month.
The download fails after *gb and then starts over from the beginning and uses a lot of my hi speed internet up and almost all of my hot spot.
Want to know why this is going on and if I can't download a file larger than *gb then I will have to go with another phone company.
I am new only a few months. I expect to be able to download a file over *gb without you stoping my connection.
Yes Microsoft says its not their problem that you are limiting my download file size.
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Cricket Wireless

Cell phone
Customer service issue
Reported by GetHuman-dziggy
Aug 12th, 2018 - 7 mons ago
I have an issue with Cricket Wireless too
Fixed
Seen by 6 customers so far
Similar issue to 640 others
0 customers following this
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Timeline
GetHuman-dziggy started working on this issue
Aug 12th, 2018 2:59am
GetHuman-dziggy indicated the issue is not fixed yet.
Aug 12th, 2018 3:06am
GetHuman-dziggy indicated the issue is not fixed yet.
Aug 15th, 2018 4:18am