I ordered an expensive Rastelli gift box .on Monday.*Upon delivery the box was damaged...

GetHuman1668032's customer service issue with Costco from December 2018

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The issue in GetHuman1668032's own words
I ordered an expensive Rastelli gift box .on Monday.*Upon delivery the box was damaged, and everything was wet and nasty from the cold packs breaking. Inside the cooler the black box was separating and disgusting and the contents were dripping. It was supposed to be two day air and it took five days for delivery . I have pictures I can send of the box and hole in the cold pack. I would like a refund ! Rastelli box was $***. *Order number ********* placed on ******Item number ********I ordered this last year and it was great! Big problem this year !
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Costco

Customer service issue
Reported by GetHuman1668032
Dec 1st, 2018 - 6 mons ago
I have an issue with Costco too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman1668032 started working on this issue
Dec 1st, 2018 4:06pm