flight CXO*** Catay Pacific from LAX to Cebu on ****** at **:** was canceled for plane...

GetHuman2713582's customer service issue with Cathay Pacific Airlines from April 2019

Help with my Cathay Pacific Airlines issue
The issue in GetHuman2713582's own words
flight CXO*** Catay Pacific from LAX to Cebu on ****** at **:** was canceled for plane problems. My wife MICHELLE CAPUYAN CASERTA was directed to take a flight with Korean Airlins ** hours later at about noon, to Cebu from LAX , via Seul. She is now in Cebu but NO LUGAGES - i was told from an officer in LAX that lugages went with a different Catay flight to HONK KONG. The office at Cebu Airport today sais that luggages are non in system in Cebu or Honk Kong - can you help ? my phone ( *** ) ******* my wife ( she is in Cebu Philippines ) *** ******* - my email COBALT****@AOL.COM*Thank you

GetHuman2713582 did not yet indicate what Cathay Pacific Airlines should do to make this right.

How GetHuman2713582 fixed the problem
Name on ticket Michelle Capuyan Caserta *Booking reference OU*****Billing address : **, via lad Colinas * *, Rancho Mirage,Ca, *****.*Email : COBALT*****@***.com
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Cathay Pacific Airlines

Customer service issue
Reported by GetHuman2713582
Apr 10th, 2019 - 2 years ago
Fixed
GetHuman2713582 shared how to fix
Seen by 44 customers so far
Similar issue to 1122 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman2713582 started working on this issue
Apr 10th, 2019 2:49am
GetHuman2713582 confirmed the issue is fixed. Hooray!
Apr 10th, 2019 8:20am

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