Social Security Customer Service

Ways to contact Social Security and solve common issues

Use Social Security's Phone Number

Social Security's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Social Security

Contacting Social Security customer support

Below you can compare and contrast the 4 ways to contact Social Security by looking at which ones are the fastest and which ones other customers recommend the most for solving Social Security customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Social Security across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-772-1213
Customer Service
38 mins264
800-269-0271
Fraud Detection
2 mins1702
Online Help at socialsecurity.gov
Customer Service
< 2 hrs1835
410-965-9334
International Customer Service
23 mins568

Social Security: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Social Security.
How long does it take to process a Social Security benefits application?
The processing time for a Social Security benefits application varies. It typically takes about three to five months to process and make a decision on a claim. However, certain factors can impact this timeline. The complexity of the case, the availability of necessary medical records, and the need for a medical exam or additional information can prolong the process. Additionally, certain disability benefits programs may have specific processing times. It is important to note that expedited processing is available for conditions that qualify as Compassionate Allowances, which could significantly speed up the decision process. For a more accurate estimate of processing time, it is recommended to contact the Social Security Administration or consult their website.
What documents do I need to apply for Social Security benefits?
When applying for Social Security benefits, you will need certain documents to verify your personal information, work history, and eligibility. The required documents include your birth certificate or other proof of birth, your Social Security card, your original or certified copies of your W-2 forms or self-employment tax return for the previous year, and any military discharge papers if applicable. Additionally, you should provide financial institution information for direct deposit, proof of U.S. citizenship or lawful immigration status, and your marriage certificate and/or divorce decree if you're applying as a spouse or survivor. These documents ensure that your application is accurate and processed smoothly, so make sure to gather and submit them along with your Social Security benefits application to avoid any delays.
Can I receive Social Security benefits while still working?
Yes, it is possible to receive Social Security benefits while still working. However, the amount of benefits you receive may be reduced based on your income. If you have reached full retirement age, there are no limits on the amount you can earn and still receive full Social Security benefits. However, if you start receiving benefits before reaching full retirement age, there is an earnings limit in place. In 2022, the annual earnings limit is $18,960. If you earn more than this limit, $1 will be deducted from your benefits for every $2 you earn above the limit. However, it's important to note that these deductions aren't truly lost, as your benefits will increase when you reach full retirement age to account for the withheld amounts.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Social Security customer support problem.

Recent reasons customers contacted Social Security:

I am looking to get a copy of my daughter's social security card because it was lost in...
Several years back someone seemed to have mistyped my birthdate in the social security...
Pls stop use voice cause I am Dead also * kids too
I want to know if being homeless is enough to qualify for ssi
Question about do I have to leave my documents at the social security office for them t...
More customer issues

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Does GetHuman work with Social Security?

GetHuman does not work with Social Security's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Social Security at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Social Security's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Social Security at a Glance

Social Security has no chat option
Social Security has no customer email
Social Security has 1 help forum
Social Security has no twitter handle
Social Security has no facebook page
Contact information overview

Answered on this page:

Can I apply for Social Security benefits online?
What Do I Do If I Forgot My Social Security Password and Username for My Online Account?
How Do I Get a Replacement Social Security Card?
What is the maximum Social Security retirement benefit?
Solutions to common issues

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