Cathay Pacific Airlines Customer Service

Ways to contact Cathay Pacific Airlines and solve common issues

Since you cannot have a live conversation with a human at Cathay Pacific Airlines, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Cathay Pacific Airlines. Read on.

Cathay Pacific Airlines: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Cathay Pacific Airlines.
What is the policy for traveling with infants on Cathay Pacific Airlines?
At Cathay Pacific Airlines, we understand the importance of convenience and comfort when traveling with infants. We strive to ensure a seamless journey for both parents and their little ones. Our policy allows infants under 2 years of age to travel free of charge on their parent's lap, or you can choose to reserve an extra seat with a child fare. We provide complimentary bassinets to give your baby a comfortable place to sleep during the flight, subject to availability. Additionally, we offer a range of child-friendly amenities, including special meals and a variety of in-flight entertainment options. We recommend contacting our reservations team or visiting our website for more information and assistance in planning your trip with your infant. Traveling with Cathay Pacific is an opportunity to create lasting memories with your family.
Can I make a seat selection in advance with Cathay Pacific Airlines?
Yes, passengers can make a seat selection in advance with Cathay Pacific Airlines. The airline offers the option to choose preferred seats during the booking process or after completing a reservation. Customers can select seats based on their preference, such as window or aisle, or opt for extra legroom seats, subject to availability and applicable charges. Seat selection can be made through the airline's official website, mobile app, or by contacting their customer service. It is recommended to make seat selections as early as possible to increase chances of getting preferred seats. However, please note that seat assignments are subject to change due to operational requirements or unforeseen circumstances.
Can I request a special meal on my Cathay Pacific flight?
Yes, passengers can request special meals on Cathay Pacific flights. The airline offers a range of special meal options to cater to specific dietary requirements or preferences. To request a special meal, customers can indicate their meal preference during the booking process or by contacting the airline directly. Cathay Pacific provides various special meals, such as vegetarian, vegan, gluten-free, low-salt, low-fat, and child meals, among others. Passengers are advised to make their meal requests at least 24 hours in advance to ensure availability. The airline strives to accommodate passenger needs and enhance the onboard dining experience for all travelers.
What are the check-in options for Cathay Pacific Airlines?
Cathay Pacific Airlines offers various check-in options to streamline the travel experience. Passengers can conveniently check-in online through the airline's official website or mobile app starting 48 hours before departure. This option allows travelers to select seats, receive mobile boarding passes, and even drop off baggage at designated counters in the airport. Alternatively, passengers can check-in at the airport through self-service kiosks or traditional check-in counters. For a smoother check-in process, travelers are advised to arrive at the airport at least two hours before departure for regional flights and three hours for long-haul flights, and to have all travel documents readily available. Whether checking in online or at the airport, Cathay Pacific Airlines ensures a hassle-free start to the journey for its passengers.
Does Cathay Pacific offer Wi-Fi on its flights?
Yes, Cathay Pacific offers Wi-Fi on its flights. Passengers can enjoy internet connectivity throughout their journey with the airline's onboard Wi-Fi service known as Cathay Pacific Wi-Fi. It allows travelers to stay connected, browse the web, and communicate with friends, family, or colleagues through email, messaging apps, and social media platforms. The service is available on most of Cathay Pacific's long-haul flights, ensuring passengers can stay productive or entertained during their flight. Whether it's for business or leisure purposes, passengers can take advantage of the convenient Wi-Fi service provided by Cathay Pacific to enhance their overall travel experience.
Can I bring my pet on board with Cathay Pacific Airlines?
Yes, Cathay Pacific Airlines allows passengers to bring their pets on board under certain conditions. Only cats and dogs are permitted in the cabin, and they must be transported in an airline-approved carrier that fits under the seat in front of you. However, some destinations may have specific requirements or restrictions regarding pet importation, so it is recommended to check with the airline in advance. Additionally, there are limited spaces available for pets, and they are accepted on a first-come, first-served basis. Passengers are urged to contact the airline to reserve space for their pets and to ensure all necessary documents, such as health certificates and import permits, are in order.
What is the carry-on baggage allowance for Cathay Pacific Airlines?
The carry-on baggage allowance for Cathay Pacific Airlines varies depending on the travel class and destination. Passengers in Economy Class are permitted one cabin bag not exceeding 7kg in weight and one small personal item. In Premium Economy, Business, and First Class, passengers are allowed one cabin bag not exceeding 7kg and one additional small personal item, such as a laptop bag or handbag. However, for flights departing from or arriving in the United States, the allowance is based on the number and size of baggage items rather than weight. It's important to note that specific limitations might apply for certain types of carry-on items like liquids or sports equipment. Therefore, passengers should always refer to Cathay Pacific's official website or contact the airline directly for the most accurate and up-to-date information regarding their carry-on baggage allowance.
What are the available in-flight entertainment options on Cathay Pacific Airlines?
Cathay Pacific Airlines offers an extensive range of in-flight entertainment options to enhance your journey. Our state-of-the-art entertainment system includes a wide selection of the latest movies, TV shows, documentaries, and music from different genres. Passengers can enjoy a diverse collection of content on personal touch-screen monitors with noise-canceling headphones for a truly immersive experience. Additionally, our in-flight entertainment system features interactive games, providing fun and entertainment for all age groups. Furthermore, we offer an array of international newspapers and magazines for those who prefer reading. Passengers can also stay connected with our Wi-Fi service, conveniently allowing them to browse the internet, check emails, or catch up on social media during their flight. With such a variety of options, Cathay Pacific ensures that every passenger finds enjoyment and relaxation throughout their journey.
What is the policy for traveling with sports equipment on Cathay Pacific Airlines?
Cathay Pacific Airlines has a policy in place to ensure convenient travel with sports equipment. Passengers are allowed to transport certain sports equipment such as golf bags, skis, and surfboards, subject to specific guidelines. Each piece of sports equipment is counted as one item of the checked baggage allowance. For safe transport, it is recommended to pack sports equipment in a hard-shell case. Golf bags should have clubs securely fastened within the bag. Surfboards must not exceed certain dimensions, and skis and snowboards should be properly packed in a suitable case. Additional fees might apply for oversized or overweight items. It is crucial to inform Cathay Pacific in advance regarding the sports equipment being carried. The airline advises checking-in early to allow ample time for proper handling. By adhering to these guidelines, travelers can have a hassle-free experience when flying with sports equipment on Cathay Pacific Airlines.
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Click below to show 1 more questions, answers, and complete guides to common Cathay Pacific Airlines customer support problem.
As far as we know, there is only one way to contact Cathay Pacific Airlines, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Cathay Pacific Airlines, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Recent reasons customers contacted Cathay Pacific Airlines:

i need to change my flight dates. i already have a booking from toronto to hong kong in...
Customer Service Department*Cathay Pacific Airways*Address*City, State, Zip Code**Subje...
need info on surfboard bag fees while traveling from SFO to KUL
Hi ..*I need to inform that I don't need Halal food for my next flight from Singapore t...
Hi! I have a question regarding my flight: on **st of August I'm flying with you from P...
trying to update a passport that I miss typed , have updated my entries in Sabre GDS b...
Unable to fly today due to Visa got cancelled need refund of ticket or flight credit to...
I am a diamond Marco Polo member with more than **.*** points to be used within...
How much will i pay for an extra *kg check in baggage for a flight from Frankfurt to Ho...
my flight was cancelled and by the Israeli law I deserve a compensation. I couldn't fi...
they broke my IT luggage on flight fom hong kong to Xian and want compensation as the l...
Hello,**I have a Cathay Pacific flight from Shanghai-Hongkong-Bangalore on *th July...
Do we need to pay extra charges for our guitar while taking in cabin.
My booking Ref : *RSGBP : My flight from Kuala Lumpur to Hong Kong and Hong Kong to Van...
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Comparing Cathay Pacific Airlines Contact Information

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GetHuman does not work with Cathay Pacific Airlines's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Cathay Pacific Airlines at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Cathay Pacific Airlines's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Cathay Pacific Airlines at a Glance

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Cathay Pacific Airlines has no chat option
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Cathay Pacific Airlines has 1 help forumBEST
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