We have left our home for three months. Before leaving I tried to "freeze" my files so...

GetHuman1977158's customer service issue with Carbonite from January 2019

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The issue in GetHuman1977158's own words
We have left our home for three months. Before leaving I tried to "freeze" my files so I could "unfreeze" upon return. I have done this for several years. Was unable to do this time and had to leave for a flight. This was a week ago, and only now have I been able to contact you. What can I do to salvage my files? I have been a Carbonite customer for several years. I am a bit worried. This was o n a PC
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Carbonite

Customer service issue
Reported by GetHuman1977158
Jan 16th, 2019 - 9 mons ago
I have an issue with Carbonite too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1977158 started working on this issue
Jan 16th 5:28pm