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Carbonite Customer Q & A

Answers to Common Problems

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Carbonite.

How Do I Reset My Carbonite Password? If you forget your Carbonite password, you can reset it through the website, the mobile app, or the desktop app. If you still can't... Read more

Can I use Carbonite to back up multiple computers? Yes, you can use Carbonite to back up multiple computers. Carbonite offers plans that cater to individual users as well as small businesses.... Read more

How long does it take to restore files from Carbonite? The time it takes to restore files from Carbonite largely depends on the amount and size of the data you wish to recover, as well as... Read more

Is my data encrypted with Carbonite? Yes, Carbonite ensures the encryption of your data for maximum security. All customer files are encrypted using 128-bit Blowfish encryption... Read more

Does Carbonite work on Mac computers? Yes, Carbonite works on Mac computers. Carbonite offers a comprehensive backup solution for Mac users, allowing them to protect their... Read more

Can I access my files from anywhere with Carbonite? Yes, with Carbonite, you can access your files from anywhere. Carbonite offers a convenient and secure cloud storage solution that... Read more

How much storage space do I have with Carbonite? With Carbonite, you have the flexibility to choose a plan that matches your storage needs. We offer a range of plans, starting from... Read more

What happens if my computer crashes, can I still access my files with Carbonite? Yes, if your computer crashes, you can still access your files with Carbonite. The beauty of Carbonite's cloud backup solution is that... Read more

How often does Carbonite automatically back up my files? Carbonite automatically backs up files once a day, allowing you to focus on your work without worrying about losing important data.... Read more

Can I restore files from a previous version with Carbonite? Yes, with Carbonite, you can easily restore files from a previous version. Carbonite keeps multiple versions of your files for up to... Read more

Does Carbonite support external hard drive backups? Yes, Carbonite supports external hard drive backups. By connecting your external hard drive to your computer, Carbonite will automatically... Read more

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Recent reasons customers contacted Carbonite:

Cancelled my account, but was charged $**.** on ****. All I need is a credit to my account.

PLEASE call or email. I received an UNAUTHORIZED invoice *ZIN******** for $***.** *by e...

PLEASE call or email. I received an UNAUTHORIZED invoice *ZIN******** for $***.** *by...

I have Carbonite Personal Basic and am trying to install it on a different computer, bu...

How many computers can i back up with my premium subscription

Do I need to uninstall separate versions of Carbonite Personal Plus and Webroot before...

I cancelled my account earlier this year. I was told I would still have to use the ser...

cancel our service and refund our credit card.

i renewed my carbonite account on ****** and i was charged * times $ **.**. i was conta...

I just thought I added a year to my Carbonite subscription and it said that the code (w...

At the beginning of this year I wanted to cancel my carbonite subscription. I realised...

sloow download on recover file download. i have over ***MPS feed on a cat* line and i h...

I am terminating my subscription and need to provide certain information to do so per y...

replaced my old computer need to put my subscription on my new device

I want to get back with connection with Carbonite**My phone ber is * *** ***-****.

Help me with my issue

Does GetHuman work with Carbonite?

GetHuman does not work with Carbonite's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Carbonite at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Carbonite's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

Is my data encrypted with Carbonite?

Can I restore files from a previous version with Carbonite?

How Do I Reset My Carbonite Password?

How often does Carbonite automatically back up my files?

What happens if my computer crashes, can I still access my files with Carbonite?

How much storage space do I have with Carbonite?

Does Carbonite work on Mac computers?

Solutions to common issues

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