The company still has control of my computer under wise control program. They will not end the session and have constent access to all info on my computer as of **** pm Eastern time. I need assistance from the BBB to assist me in this manner please.

GetHuman-kgregorc's customer service issue with Better Business Bureau from June 2018

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The issue in GetHuman-kgregorc's own words
Microsoft called and tried to get me to do online banking for them to reimburse me for $*** for security computer program I never received and got scammed * *** years ago. They gave me * options to do do western union acct, Pay Pal and online banking. I don't do any of them and asked for a check and said their company won't do it. I said I was frauded twice for $*** total just trying to put in Microsft word program in that I bought and I can't get a a check and you want me to trust you. Their number is *-***-***-****. My name is Karen G. Cook, address **** Baymeadow Road Apt ***, Jacksonville, Fl *****. PH ***-***-****. They had me fill a release form to be reimbursed with my birthdate and that is as far as I got. I wouldn't do the online banking because I never done it before and he was going to walk me thru it and my husband said no!!!! They would have our info. My husband made me hang up and the man called back and I told him I was notifiying the BBB about this issue. I don't understand why they can't send me a check. I don't do online do to disabilities.
I need BBB to get this company to stop their Computer link Wise Control to my computer to stop immediately. They have total control in the background and full access to my computer. My computer is jammed with their program. Also I want my $*** I was frauded by them. I have the email when I got frauded when I tried to install Microsoft Word online after buying the program. My computer was new and never used when I was trying to downloading the Word program.
There is nothing else I can do without your assistance. Please call me about the issue at my home phone ***-***-****.
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Better Business Bureau

Customer service issue
Reported by GetHuman-kgregorc
Jun 11th, 2018 - 9 mons ago
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Seen by 5 customers so far
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GetHuman-kgregorc started working on this issue
Jun 11th, 2018 11:14pm
GetHuman-kgregorc indicated the issue is not fixed yet.
Jun 13th, 2018 3:46am
GetHuman-kgregorc indicated the issue is not fixed yet.
Jun 13th, 2018 3:59am