I purchased a set of furniture from Bob’s Discount Furniture about * years ago. I also...
GetHuman747885's customer service issue with Better Business Bureau from June 2018
Help with my Better Business Bureau issue
GetHuman747885's next move: talk to Better Business Bureau when they open.
Better Business Bureau's call center is closed now. We will send GetHuman747885 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman747885 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman747885's own words
I purchased a set of furniture from Bob’s Discount Furniture about * years ago. I also purchased a * year warranty on the furniture. The furniture was for my basement, and I never use the basement since my son got married and moved out. A few months ago I noticed that the couch was broken, so I called Bob’s, and they sent a repair man out. He advised me that the couch could not be repaired and I should ask for another one. I called the company and I was told that the set I purchased was discontinued. I was leaving for Mexico to have stem cells when they offered me a credit of ****.**. But, I only had * month to use it. I asked what about he other pieces? This was an off color brown set, and I could never match it. So, I said I was leaving for Mexico, I will call when I get back. I came back after recovering from my procedure, and now they say that the credit is gone and I can’t get it fixed. Now I have a broken couch and a * year warranty, but I can’t get it fixed.
GetHuman747885 did not yet indicate what Better Business Bureau should do to make this right.
I have an issue with Better Business Bureau too
How GetHuman747885 fixed the problem
We are waiting for GetHuman747885 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.