I purchased a set of furniture from Bob’s Discount Furniture about * years ago. I also...

GetHuman747885's customer service issue with Better Business Bureau from June 2018

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I purchased a set of furniture from Bob’s Discount Furniture about * years ago. I also purchased a * year warranty on the furniture. The furniture was for my basement, and I never use the basement since my son got married and moved out. A few months ago I noticed that the couch was broken, so I called Bob’s, and they sent a repair man out. He advised me that the couch could not be repaired and I should ask for another one. I called the company and I was told that the set I purchased was discontinued. I was leaving for Mexico to have stem cells when they offered me a credit of ****.**. But, I only had * month to use it. I asked what about he other pieces? This was an off color brown set, and I could never match it. So, I said I was leaving for Mexico, I will call when I get back. I came back after recovering from my procedure, and now they say that the credit is gone and I can’t get it fixed. Now I have a broken couch and a * year warranty, but I can’t get it fixed.
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Better Business Bureau

Customer service issue
Reported by GetHuman747885
Jun 4th, 2018 - a yr ago
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GetHuman747885 started working on this issue
Jun 4th, 2018 2:45pm
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Jun 4th, 2018 2:46pm