I received damaged food products on May *h ****, * boxes of hostess twinkies, were crus...

GetHuman-mccrum's Complaint issue with BJs.com from May 2020

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The issue in GetHuman-mccrum's own words
I received damaged food products on May *h ****, * boxes of hostess twinkies, were crushed by a case of soda and a case of can vegetables that were in the same box. Not sure why someone would put the twinkies in the same box. The box was destroyed and retaped. It was dropped at sometime during delivery. If I caught the ups driver I would not have accepted the damaged package. It took me * days to contact customer service and I waited * hours and ** minutes on the phone. This is not acceptable. I informed customer service my twinkies were crushed he case of vegetables were dented as well as the soda cans. I sent her pictures of the damages. She informed me I would get credit after I returned the products and sent me * emails to ship back the products. The twinkies I disposed of, the dented cans of vegetables and soda I can live with them. I am not shipping these items back for a couple of reasons. *. I am disabled and I do not drive. This is why I order on line. *. The box was destroyed therefor I have no box to ship them back with. *. The ups store is ** miles round trip from my home and if I had someone return them ups would charge for a box plus packing material, which would be another added cost. This is my order number **********. Please cancel my online order membership. ************ and keep your refund. David Mccrum ** Blueberry Rd Waterboro ME ***** *** ***.****

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BJs.com

Complaint issue
Reported by GetHuman-mccrum
May 24th, 2020 - a year ago
Not resolved
Seen by 24 customers so far
Similar issue to 328 others
0 customers following this

Timeline

GetHuman-mccrum started working on this issue
May 24th, 2020 11:32am
GetHuman-mccrum indicated the issue is not fixed yet.
May 26th, 2020 4:59pm

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