How to Report an Issue with a Bj's Delivery?

If you ordered groceries on BJ's website, Instacart will deliver them to your home. If the order is late, missing items or has the wrong items in it, double-check your order form and make sure you didn't make any mistakes on it. You should look for Instacart notifications on the app if the delivery is late. You should contact BJ's if the order is missing items or contains incorrect items.

BJ's offers a delivery service for customers who shop at its online store. It's a very convenient service, but occasionally, things can sometimes go wrong. If your delivery is missing items, has incorrect items in it or is just late, you need to learn how to find out what's going on and fix it.

How BJ's Delivery Works

BJ's contracts with Instacart for grocery deliveries. It does not offer delivery for furniture, electronics and other large items. These deliveries will usually be made on the day you placed your order. Sometimes, your delivery will show up even within a couple of hours of ordering.

Double-Check Your Order Details

If your order is late, the first thing to do is go to BJ's webpage and double-check your order form. Make sure that you entered your address correctly. Make sure you included any special delivery instructions the delivery driver will need, like going to the back door. If you find that you make a mistake on the order form that could make it difficult to find your home, contact an Instacart customer service representative and tell them you about the mistake. They'll find a way to get the driver the needed corrections.

Check for Instacart Notifications

Open Instacart's app and check that notifications are turned on. If the Instacart driver can't locate your address or is delayed by a traffic jam, they will send notifications on the app. You'll be able to provide additional instructions through the app if needed.

Contacting Instacart

If your order is late and you can't reach the delivery driver or if you filled the order form out incorrectly, contact Instacart for help. Use the Instacart help forum or phone line.

Contacting BJ's

If your order arrived but has one or more missing or incorrect items, talk to a BJ's representative on the by chat, help forum or phone.

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