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Does Bj's Wholesale Pay for Shipping on Returns or Exchanges?

Dec 9, 2022

BJ's Wholesale Club is a club that offers its members discounts on certain goods. With 6 million members and counting, that means many goods are being ordered over any period of time. There's also bound to be a need to return items. Read on to learn more about BJ's return policy in general and if you have to pay the shipping costs yourself for the returns.

Returns at a Glance

  1. For electronics like laptops and TVs, they recommend you contact their free Tech Advisers at 1-877-832-4888 to troubleshoot any problems first before initiating a return.
  2. For tire returns, please contact your local club or call the Tire Support Team at 1-844-700-TIRE.
  3. Anything purchased over 1 year ago is not considered new condition, and non-grocery items will need to be in new condition with accessories intact.
  4. Media such as CDs, DVDs, video games and computer software need to be unopened.
  5. Items such as laptops, tablets, and TVs that are found to be damaged can be returned with the original receipt, packaging, and accessories within 14 days of purchase.
  6. They cannot accept returns of Gift Cards or clothing marked Final Sale, nor can opened CDs, DVDs, computer software and video games be accepted.
  7. Their full return policy can be viewed here https://www.bjs.com/help/what-is-bj-s-wholesale-club-return-policy-/ or you can call their customer service number. They are also available through email and chat here https://www.bjs.com/help/

Who Pays for the Costs of Shipping Returns

According to the policy at the link above, BJ's does not cover shipping costs due to buyer's remorse. This seems to imply that they might cover shipping costs for items returned because of a genuine problem, like damage upon arrival or technical problems that couldn't be solved. It's recommended to contact BJ's directly to get them clarify that area of their returns policy.

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BJ's Wholesale Club

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