I never received a bill from BJs so when I finally did, I called them to find out what...

GetHuman1706892's customer service issue with BJs.com from December 2018

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The issue in GetHuman1706892's own words
I never received a bill from BJs so when I finally did, I called them to find out what it was for. I was told it was for my membership renewal. The person I spoke to took care of my late charges and I paid for it right away. As a result this has had a negative impact on my credit report. I disputed this on my credit report, but Commenity refuses to budge. This was an honest mistake- I never received a bill and when I did I paid it right away. My husband and I have excellent credit and have never missed any payment to anyone. I contacted BJs for the phone number to Commenity, but the number I was given was a toll free number to BJs. I really want to resolve this issue.
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BJs.com

Customer service issue
Reported by GetHuman1706892
Dec 7th, 2018 - 6 mons ago
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Seen by 5 customers so far
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Timeline
GetHuman1706892 started working on this issue
Dec 7th, 2018 12:40am