Before contacting them, items GetHuman1706892 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1706892's own words
I never received a bill from BJs so when I finally did, I called them to find out what it was for. I was told it was for my membership renewal. The person I spoke to took care of my late charges and I paid for it right away. As a result this has had a negative impact on my credit report. I disputed this on my credit report, but Commenity refuses to budge. This was an honest mistake- I never received a bill and when I did I paid it right away. My husband and I have excellent credit and have never missed any payment to anyone. I contacted BJs for the phone number to Commenity, but the number I was given was a toll free number to BJs. I really want to resolve this issue.
GetHuman1706892 did not yet indicate what BJs.com should do to make this right.
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