We were checking out at the self check out. We kept getting an error to move the items...

GetHuman5876467's Complaint issue with BJ's Wholesale Club from March 2021

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The issue in GetHuman5876467's own words
We were checking out at the self check out. We kept getting an error to move the items off the belt. I thought that meant I was supposed to move them down. Sam stood there and watched. When we are ready to pay, our light went on and Sam came over and explained that all the items that were on the belt when we got the errors needed re-scanned. Sam watched the whole transaction and said nothing, even though she obviously knew that there would be an issue. I'm not sure how you want to fix poor customer service.

GetHuman5876467 did not yet indicate what BJ's Wholesale Club should do to make this right.

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BJ's Wholesale Club

Complaint issue
Reported by GetHuman5876467
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 2 customers so far
Similar issue to 398 others
0 customers following this

Timeline

GetHuman5876467 started working on this issue
Mar 23rd 12:57am

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