I purchased an outside storage box from a seller through Amazon Marketplace. The box ar...

GetHuman1651723's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman1651723's own words
I purchased an outside storage box from a seller through Amazon Marketplace. The box arrived damaged (cracked panels). I sought a refund and return. I heard nothing from the seller after I had sent photographs, so I resorted to Amazon's A to Z Guarantee to resolve the matter. I was instructed by Amazon to return the unit and they gave me an address and contact person in this regard. I received a refund but not the return costs which were £**.**. I have raised the matter with Amazon but have received no response despite a number of e-mails.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1651723
Nov 29th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1651723 started working on this issue
Nov 29th, 2018 9:05am
GetHuman1651723 shared this issue with others over email
Nov 29th, 2018 9:06am