Refund of non-refundable booking due to Covid-**

GetHuman5188046's Refund My Booking issue with Agoda from August 2020

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Before contacting them, items GetHuman5188046 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman5188046's own words
Get a refund ... Zenitude Hotel-Residences Narbonne Centre***, boulevard G*n*ral de Gaulle Narbonne France ***** -View on map*Booking ID**********Paid*Reference ID***-********Check-in*September **, *****Check-out September **, ******My flight was cancelled by Ryanair because of the Covid-** situation therefore I cannot get to my hotel. I asked the hotel if I could be refunded the money I already paid. They said I should contact the agents -Agoda - who made the booking. I know this was a non-refundable, booking but given the circumstances, can you help me get back all or part of this money. I am ** years old and live only on my teacher's pension.*Thank you*John Francis
Flight was cancelled so we had no means of getting there from Poland
Repayment of part or all of cost
** years
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Agoda

Hotel booking
Refund My Booking issue
Reported by GetHuman5188046
Aug 22nd, 2020 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 17445 others
0 customers following this

Timeline

GetHuman5188046 started working on this issue
Aug 22nd 7:03am
GetHuman5188046 indicated the issue is not fixed yet.
Aug 24th 12:38pm

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