Today I have send *th Reminder but not able to resolve my issue, please help for below...

GetHuman4235146's customer service issue with Agoda from January 2020

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The issue in GetHuman4235146's own words
Today I have send *th Reminder but not able to resolve my issue, please help for below mentioned communication**REMINDER ***From: Tomar, Pradeep (GE Power, consultant) *Sent: ** January **** **:***To: *****@***.com' ******@***.com**Subject: FW: EXT: Agoda Booking ID ********* Check-in October **, **** *Importance: High**REMINDER ***From: Tomar, Pradeep (GE Power, consultant) *Sent: ** January **** **:***To: *****@***.com*Subject: FW: EXT: Agoda Booking ID ********* Check-in October **, **** *Importance: High**REMINDER ***From: Tomar, Pradeep (GE Power, consultant) *Sent: ** January **** **:***To: *****@***.com*Subject: FW: EXT: Agoda Booking ID ********* Check-in October **, **** *Importance: High**REMINDER**-----Original Message-----*From: Tomar, Pradeep (GE Power, consultant) *Sent: ** November **** **:***To: *****@***.com*Subject: RE: EXT: Agoda Booking ID ********* Check-in October **, **** **Dear Cindy,**Thanks for understanding issue!**As conveyed, I have been charged with Amt of INR *****- on dated **.**.** by Hotel SilverKey Executive, the same has been paid by my Citi Card & attached the slip for your reference.**However, I have received the Tax Invoice from Agoda with INR *****- with Taxes with reference to attached mail.**Requesting you to provide correct invoice which I understood as INR *****- which is also not correct, hence INR ****- need to refund, else provide Invoice of INR *****- being I need to claim to company coz official tour.**Hope, you understand the matter & resolve on priority. **Regards,**Pradeep Kumar Tomar*M *** ***** *******-----Original Message-----*From: Agoda Customer Service ******@***.com* *Sent: ** November **** **:***To: Tomar, Pradeep (GE Power, consultant) *Pradeep.T*****@***.com**Subject: EXT: Agoda Booking ID ********* Check-in October **, **** **Dear Pradeep Kumar Tomer,**Greetings from Agoda!**With reference to your booking ID ********* as detailed below:**Hotel: SilverKey Executive Stays ***** Thoraipakkam Room Type: Standard Double or Twin Room*City*Country: Chennai*India*Arrival: October **, *****Departure: November *, ******Cancellation and Change Policy: Any cancellation received will incur a charge of **% of the booking value.If you fail to arrive or cancel the booking, no refund will be given.**To proceed with your case, we’ll require some additional documentation. Please provide us with the copy of your bank statement and receipt. This information will be reviewed by our relevant team to support and facilitate your request. **For more information about our privacy practices please see our Privacy Policy: https:**www.agoda.com*info*agoda-privacy.html **You can simply reply to the email with the required information. Once received, we will get back to you with an answer as soon as possible.***Regards,*Cindy*Agoda Customer Experience Group**********************************************For security purposes, please do not send us your credit card details via email *Agoda.com will only accept credit card details via the phone or our secure link *If you wish to change your period of stay, please log in on www.agoda.com to Manage My Bookin

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Agoda

Customer service issue
Reported by GetHuman4235146
Jan 11th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 14568 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman4235146 started working on this issue
Jan 11th, 2020 7:03am
GetHuman4235146 indicated the issue is not fixed yet.
Jan 11th, 2020 7:03am
GetHuman4235146 indicated the issue is not fixed yet.
Jan 11th, 2020 7:03am
GetHuman4235146 indicated the issue is not fixed yet.
Jan 11th, 2020 7:03am
GetHuman4235146 indicated the issue is not fixed yet.
Jan 11th, 2020 7:03am
GetHuman4235146 indicated the issue is not fixed yet.
Jan 16th, 2020 12:59pm
GetHuman4235146 indicated the issue is not fixed yet.
Jan 16th, 2020 12:59pm

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