Please reinstate my hotel booking for I have already made the payment for it

GetHuman-deejdegu's Problem With a Payment issue with Agoda from December 2019

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Before contacting them, items GetHuman-deejdegu may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-deejdegu's own words
I was trying to contact agoda customer service to fix this and confirm my payment and reinstate my booking ... I already made my payment for my booking at Diary of Ximen hotel on January **-**,**** this afternoon around *:**pm. However, upon checking on my email hoping for the confirmation about my booking, I received an email saying that the booking has been cancelled because my payment was made a little late. I am hoping that you can confirm my booking so it will be reinstated.
This is really frustrating because the I already made the payment but no confirmation has been sent to me.
They could make this right by sending me immediately the confirmation of my payment and reinstate my booking.
I expect that payment for booking will be hold for **hrs before it will be considered cancel.
I already sent many emails. I called toll free customer service number, but I cant make it through.
How GetHuman-deejdegu fixed the problem

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Agoda

Dragonpay payment method.
Problem With a Payment issue
Reported by GetHuman-deejdegu
Dec 13th, 2019 - a year ago
Not resolved
Seen by 15 customers so far
Similar issue to 12117 others
0 customers following this

Timeline

GetHuman-deejdegu started working on this issue
Dec 13th, 2019 1:49pm
GetHuman-deejdegu indicated the issue is not fixed yet.
Dec 16th, 2019 1:56pm
GetHuman-deejdegu indicated the issue is not fixed yet.
Dec 19th, 2019 1:44am

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