I thought i booked a room but its a capsule. We're looking for a room for a night.

GetHuman-regilmar's customer service issue with Agoda from October 2019

Help with my Agoda issue
The issue in GetHuman-regilmar's own words
The problem: I thought i booked a room but its a capsule. We're looking for a room for a night.

GetHuman-regilmar did not yet indicate what Agoda should do to make this right.

How GetHuman-regilmar fixed the problem
I just called the hotel directly and told them to cancel my reservation cause i made a mistake. Googled how to cancel a booking in agoda and ended up at Get Human. I received some emails and that was it. Problem fixed.
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Agoda

Customer service issue
Reported by GetHuman-regilmar
Oct 31st, 2019 - 2 years ago
Fixed
GetHuman-regilmar shared how to fix
Seen by 21 customers so far
Similar issue to 40894 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-regilmar started working on this issue
Oct 31st, 2019 5:25am
GetHuman-regilmar confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 6:20am