My name is Susan Michaelson. I was charged twice for the same booking. I asked for one...

GetHuman-susanrds's customer service issue with Agoda from April 2019

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The issue in GetHuman-susanrds's own words
My name is Susan Michaelson. I was charged twice for the same booking. I asked for one room for two nights (April *-*) and one room for one night (April *). I was charged for an extra night, though the hotel only booked the * rooms. The hotel is the Wyndham Suites in Dallas on Alpha Road. I have contacted the Wyndham and they referred me to you. Please assist me with this. I have probably spent * hours trying to get the $***.** which I was overcharged.*Here is the statement information from my bank:************ *DEBIT PURCHASE CCI*HOTEL RES ***-***-**** TX ************ VBASE* Mar ***$ -***.************** *DEBIT PURCHASE CCI*HOTEL RES ***-***-**** TX ************ VBASE* Mar ***$ -***.************** *DEBIT PURCHASE CCI*HOTEL RES ***-***-**** TX ************ VBASE* Mar ***$ -***.**

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Agoda

Customer service issue
Reported by GetHuman-susanrds
Apr 18th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 28700 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-susanrds started working on this issue
Apr 18th, 2019 9:02pm
GetHuman-susanrds indicated the issue is not fixed yet.
Apr 21st, 2019 4:20pm

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