Agoda double booked me

GetHuman-paradofr's Refund a booking issue with Agoda from March 2019

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The issue in GetHuman-paradofr's own words
I was only trying to book a room with a matrimonial bed, but agoda instead booked me One room with matrimonial bed, and one room with * beds. ... We reserved a room good for * yesterday on March **. And Agoda charged us * room types in one hotel. This has caused me to pay for more than what i wanted, even though i only booked for * room with a matrimonial bed.
The bank charged me for both rooms, when i only need that one room. and i only booked once.
Refunding me for the Charge on the credit card.
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Agoda

Trying to book a hotel in RF suites.
Refund a booking issue
Reported by GetHuman-paradofr
Mar 26th, 2019 - 24d ago
I have an issue with Agoda too
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Seen by 19 customers so far
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Timeline
GetHuman-paradofr started working on this issue
Mar 26th 3:05pm