Hi... I have made a booking for my hotel stay on ** to ** March. Booking ID is...

GetHuman-ju_wee_'s Refund a booking issue with Agoda from March 2019

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The issue in GetHuman-ju_wee_'s own words
Hi... I have made a booking for my hotel stay on ** to ** March. Booking ID is *********. I have contacted the hotel to cancel my booking as I have hand foot mouth disease and is unfit to travel. The hotel has replied saying they are ok to cancel for free but would need u to send them the cancellation voucher. I can email u my doctor’s memo to state I am unfit for travelling. Please advise.***Thank you.**Juliana.
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Agoda

Refund a booking issue
Reported by GetHuman-ju_wee_
Mar 26th, 2019 - a mon ago
I have an issue with Agoda too
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Seen by 3 customers so far
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Timeline
GetHuman-ju_wee_ started working on this issue
Mar 26th 9:27am