Concerning booking: ********* (Mojo Guesthouse, Luang Prabang)**We had to leave the hot...

GetHuman-janinasc's customer service issue with Agoda from February 2019

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Concerning booking: ********* (Mojo Guesthouse, Luang Prabang)**We had to leave the hotel after one night because there was a serious mold problem in our room (managed somehow to get some hours of sleep with open door - there where no windows - and the fan running on max.) and no other room was available. The guy at the reception told us, they knew about the problem but we‘d have to contact agoda directly for a refund of the second night.**Can you help?
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Agoda

Customer service issue
Reported by GetHuman-janinasc
Feb 7th, 2019 - 4 mons ago
I have an issue with Agoda too
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Seen by 6 customers so far
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Timeline
GetHuman-janinasc started working on this issue
Feb 7th 8:08am
GetHuman-janinasc indicated the issue is not fixed yet.
Feb 10th 10:27am
GetHuman-janinasc indicated the issue is not fixed yet.
Feb 10th 10:29am
GetHuman-janinasc confirmed the issue is fixed. Hooray!
Feb 10th 10:29am