Today I tried to book accommodation at Balmoral hotel in Durban through your website th...
GetHuman-balosjc's customer service issue with Agoda from January 2019
Help with my Agoda issue
First: share to improve GetHuman-balosjc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-balosjc's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-balosjc a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-balosjc may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-balosjc's own words
Today I tried to book accommodation at Balmoral hotel in Durban through your website the dates being **-** March **** within a minute I received confirmation of my booking but THE DATES BEING wrong **-**-**to**-**-** and the total Ammount for the stay was deducted same time. The receipt came with a message that booking is non refundable and dates cannot be changed or amended and no show will result in *** percent loss to the customer. Please all I need is hotel in Durban for *****-******** pleased
GetHuman-balosjc did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-balosjc fixed the problem
We are waiting for GetHuman-balosjc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.