Hi,*I am Sally Khaw. I have made bookings for * nights (** Jan to ** Jan ****) at The...

GetHuman-sdkhaw's customer service issue with Agoda from January 2019

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Hi,*I am Sally Khaw. I have made bookings for * nights (** Jan to ** Jan ****) at The New Season Square Hotel in Hatyai Thailand.**The Booking No: ********* and* No : ***********However, I would kindly request my booking be refunded if possible or the dates to be changed due to the following reasons:**.Received news & confirmation that there is a Chikungunya mosquito outbreak in Hatyai at the moment and it will be too risky for us because I am travelling with my ** year old Dad and * Children for the trip.**Hence, due to this outbreak, I would kindly request for a refund for both rooms for * nights.**Meanwhile, I have called the Hotel at New Season Square Hatyai and was informed Cancellation & Refund can only be done through Agoda.**As my concern is genuine & worrying, I am hoping Agoda can consider my refund as my credit card has been charged.**Thank you.**Regards,*Sally Khaw
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Customer service issue
Reported by GetHuman-sdkhaw
Jan 16th, 2019 - 9 mons ago
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Jan 16th 1:31pm