Good day! I am Gretchen, I made a booking last Dec **, **** at Aliria Bread and Breakf...

GetHuman-chinax's customer service issue with Agoda from January 2019

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The issue in GetHuman-chinax's own words
Good day! I am Gretchen, I made a booking last Dec **, **** at Aliria Bread and Breakfast in Tagbilaran, Bohol, Phil. To my surprised.. I was Charged twice.. on my name gretchen and my husbands name Mark Louie.. when we went to the hotel only my husbands name was confirmed.. we only stayed in one room.. ***.**** Php charges twice.. I just noticed this charge recently on my bank statement.. *What happned during the booking processed.. it routed me to a page to enter another name.. since it will not complete the process.. i only key in my credit card details only ONCE... *I made bookings to agoda before but i was never charged twice.. hope you can help.. tnx.*Confirmation number:*******************
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Customer service issue
Reported by GetHuman-chinax
Jan 16th, 2019 - a mon ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-chinax started working on this issue
Jan 16th 7:50am