I have a confirmed booking from agoda for jannah burj al sarab, Abu Dhabi from **th to...

GetHuman-nightkin's customer service issue with Agoda from January 2019

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The issue in GetHuman-nightkin's own words
I have a confirmed booking from agoda for jannah burj al sarab, Abu Dhabi from **th to **th January, ****. The booking ID is *********. The hotel has not received any confirmation for the stay from agodas side and hence are creating an issue. They alloted us the room based on the agoda confirmation I had but require a confirmation from agoda by today else they will charge us the amount of direct booking. This will be highly inconvenient. I have already paid and have a confirmed booking and hence there should have been no issue in the first place. Please do contact them and send them a confirmation from your side.
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Agoda

Customer service issue
Reported by GetHuman-nightkin
Jan 15th, 2019 - a mon ago
I have an issue with Agoda too
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Seen by 2 customers so far
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GetHuman-nightkin started working on this issue
Jan 15th 7:30am