I have booked a room at H Residence holiday home but found out that the review were so...

GetHuman-chinsion's customer service issue with Agoda from January 2019

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The issue in GetHuman-chinsion's own words
I have booked a room at H Residence holiday home but found out that the review were so bad which the hotel name even has been replaced with other name, gurney mansion holiday home. I am not feeling good with the property and do not wish to experience what has been gone through by those reveiwer. I am looking forward to my trip to penang but really do not want the property ruin my holiday mood. I am asking fir cancelation and demand for refund sjnce the the hotel was not under my booking property name i had choosen and i do not wish to relocate to other property. Feeling like being cheated by the online booking portal. Please i would like to ask for refund and move forward to book my new hotel room. My booking confirmation ID **********. Looking forward to hear from you soon.
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Agoda

Customer service issue
Reported by GetHuman-chinsion
Jan 14th, 2019 - 9 mons ago
I have an issue with Agoda too
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GetHuman-chinsion started working on this issue
Jan 14th 12:35pm