Hi, My name is Kerk Wei Ban, my booking ID is **** *****.**Originally I intend to book...

GetHuman-kerkwb's customer service issue with Agoda from December 2018

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The issue in GetHuman-kerkwb's own words
Hi, My name is Kerk Wei Ban, my booking ID is **** *****.**Originally I intend to book this hotel at check in **.**.** and check out on **.**.** for * room stay at RM***.**. However immediate after booking, I discover the check in date was wrongly key in as **.**.** and check out on **.**.** (I remember I did amend to the correct date for check in and check out) and not the date I intend to book. I am immediately amend the date and thinking agoda only charging me a cancellation charge (amendment) of RM**.**. **Today, after I am checking my credit card statement and found out that agoda is charging me two time for this booking, ie. RM***.** and RM***.**.**As what I am call to your customer care line in Malaysia today, **.**.** **:**, I had informed that agoda is charging me a cancellation charge of RM***.** (RM****RM**.**) and not RM**.**. **I think this is very very unfair to me as a customer. If I really know agoda is going to charge me additional RM*** (* night stay), do you think the customer will take initiative to amend the date? What he will do is just book additional one more night and pay lesser money. I think agoda can check my booking record on this.**I hope agoda will waive for the cancellation charge of RM*** and refund to me as my amendment in this booking was in very short period of time.**Thank you.***Yours faithfully***Kerk Wei Ban
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Agoda

Customer service issue
Reported by GetHuman-kerkwb
Dec 8th, 2018 - 5 mons ago
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GetHuman-kerkwb started working on this issue
Dec 8th, 2018 8:46am