Hi, My name is Kerk Wei Ban, my booking ID is **** *****.**Originally I intend to book...
GetHuman-kerkwb's customer service issue with Agoda from December 2018
Help with my Agoda issue
First: share to improve GetHuman-kerkwb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kerkwb's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-kerkwb a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kerkwb may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-kerkwb's own words
Hi, My name is Kerk Wei Ban, my booking ID is **** *****.**Originally I intend to book this hotel at check in **.**.** and check out on **.**.** for * room stay at RM***.**. However immediate after booking, I discover the check in date was wrongly key in as **.**.** and check out on **.**.** (I remember I did amend to the correct date for check in and check out) and not the date I intend to book. I am immediately amend the date and thinking agoda only charging me a cancellation charge (amendment) of RM**.**. **Today, after I am checking my credit card statement and found out that agoda is charging me two time for this booking, ie. RM***.** and RM***.**.**As what I am call to your customer care line in Malaysia today, **.**.** **:**, I had informed that agoda is charging me a cancellation charge of RM***.** (RM****RM**.**) and not RM**.**. **I think this is very very unfair to me as a customer. If I really know agoda is going to charge me additional RM*** (* night stay), do you think the customer will take initiative to amend the date? What he will do is just book additional one more night and pay lesser money. I think agoda can check my booking record on this.**I hope agoda will waive for the cancellation charge of RM*** and refund to me as my amendment in this booking was in very short period of time.**Thank you.***Yours faithfully***Kerk Wei Ban
GetHuman-kerkwb did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-kerkwb fixed the problem
We are waiting for GetHuman-kerkwb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.